C.A.R.E.S.
Clinical Automation & Resource Enhancement System
Dental Clinic:
Answering Queries & FAQs
Solution
Automated registration and FAQ system using conversational agents.
Process With Automation
1. The patient/potential client asks questions via site/WhatsApp/mail or text.
2. An AI Agent answers automatically 24/7 following the tonality of the clinic via the same channels.
Time spent/month = +/- 2h hours
Challenge
Registering patients and handling frequently asked questions and customer inquiries is time-consuming.
Process Before Automation
2. The practice manager/receptionist answers by phone or via text or mail. Time spent/month/receptionist = +/- 51h hours
Impact
- Time Savings: Achieved a significant reduction in administrative workload, resulting in 98% time savings per receptionist.
- Improved Patient Interactions: More time for richer, deeper interactions with patients.
Total Time Savings
Holistic Medicine:
Treatment Plan Making
Solution
Automated Recording and Transcription System.
Process With Automation
1. The Interview is automatically transcribed along the way.
2. The automation analyzes the consultation and issues treatment recommendations.
Time spent/month = +/- 20 minutes/dentist
Challenge
Transcribing the patient interviews, analyzing them and writing the treatment that follows is particularly time-consuming (an hour and a half per patient).
Process Before Automation
– One hour 1/2 interview transcription, synthesis, and treatment proposal per patient.
Time spent/month = +/- 15h hours/dentist.
Impact
- Time and Cost Savings: Achieved a significant reduction in administrative workload, resulting in 98% time savings per doctor.
- Improved Treatment Making & Communication: Improves and simplifies the making of treatment plans while making them intelligible, enhancing patient understanding and adherence to treatment protocols.
Total Time Savings
Dental & General Clinic:
Appointment Scheduling & Follow-Up
Solution
Automated Appointment System.
Process With Automation
1. Appointment are taken by a conversational bot (vocal or text), via the web site and WhatsApp.
2. The automation analyzes the agenda and make sure that all patients are served and cancellations compensated.
3. Follow-up is systematically integrated at check out.
Time spent/month = +/- 20 minutes/assistant/day.
Challenge
Organizing appointments and ensuring follow-up is often tedious and complicated, especially in the case of clinics with several specialties.
Process Before Automation
– 4 to 5 hours per assistant per day to take note of appointments and ensure that the schedule runs smoothly.
– Follow-up is carried out manually, following the doctor’s instructions. 10 minutes on average per patient.
Impact
- Time and Cost Savings: Achieved a significant reduction in administrative workload, resulting in 98% time savings per assistant.
- Improved Agenda Planning: Enhanced patient appointment booking through timely response and efficient agenda management.