H.O.S.T.
Automate Your Hotel Operations
Boost Your Reservations
- More Clients
- More Time for Them
- A Better Service
Bespoke AI Concierge Bot For Hotels and B&Bs
Save time for better service.
What H.O.S.T. is About
H.O.S.T. is an advanced concierge automation designed to simplify hotel operations, optimize resource allocation, and enhance guest experience. By leveraging cutting-edge AI technologies, H.O.S.T. automates inquiries, and booking management, freeing up your time to focus on what matters most – your clients.
Unified Communication Hub for Hotels and B&Bs
Gone are the days of juggling multiple tabs and platforms. Streamline management of all clients communications — including chats, emails, and social media interactions — through a single, centralized inbox.
H.O.S.T. can make outbound calls, answer inbound calls, and confirm bookings 24/7. Tirelessly.
- Bespoke AI conversation agent trained to match your team’s tone and empathy.
- Automatically send follow-up SMS post-call to engage
- On WhatsApp, or your website
- Multi-Lingual
No more endless reservations. Opt for speed and efficiency.
Quick to implement. Quick results.
H.O.S.T. is added to your existing infrastructure. Brick by brick. Like a Lego.
No more late responses! Answer your customers’ questions instantly, in their preferred language, thanks to our virtual assistant. Text or voice. 24/7
Boost your direct bookings with our virtual assistant. It will guide your customers throughout the booking process.
Guests can complete the check-in process online, saving time and eliminating paperwork hassles, ensuring a smooth and efficient arrival experience.
Handles guests' requests during their stay, from room service to table reservations to organizing activities, while ensuring that the experience runs smoothly.
Maximize revenue opportunities by offering personalized upgrades and add-ons to guests through targeted up-selling campaigns, boosting sales and enhancing guest satisfaction.
Gather valuable insights and feedback from guests through automated surveys, enabling continuous improvement and enhancing guest loyalty.
Streamline the check-out and follow-up process by providing clients with automated reminders, instructions, and assistance, ensuring a seamless customer experience.
Benefits
80% Automation of Repetitive Tasks
H.O.S.T.'S chatbots can handle up to 80% of repetitive tasks and customer questions, significantly reducing the workload on human staff.
24/7 Availability
Our virtual concierge is available around the clock, ensuring that guests receive immediate assistance any time of the day, reducing wait times and enhancing guest satisfaction.
50% Faster Response Times
Our virtual concierge can reduce response times to guest inquiries by up to 50%, leading to quicker resolutions and increased guest satisfaction.
30% Increase in Efficiency
H.O.S.T.'S chatbots can increase efficiency for handling guest inquiries and requests by 30%, allowing staff to focus on more complex tasks.
30% Reduction in Customer Service Costs
H.O.S.T.'s Chatbots and virtual assistants can reduce customer service costs by approximately 30%, handling up to 80% of repetitive tasks and inquiries
A Holistic Approach
H.O.S.T. is implemented according to a specific four-stage roadmap, starting with simple, foundational components and building upon them incrementally to create a comprehensive and integrated automation system. This approach ensures that each step contributes to the overall functionality and effectiveness of the system, resulting in a seamless and efficient hotel management solution.
Booking
A bot allowing clients to book their room seamlessly through the hotel's website or messaging platforms like WhatsApp.
Guest Follow-up Bot
H.O.S.T. responds instantly to clients inquiries, offering information about services, activities, and general hotel inquiries 24/7.
Administrative Task Automation
The system is expanded to automate repetitive administrative tasks such as spa appointment and check-out reminders, confirmations, and documentation.
Advanced Features and Analytics
Advanced features such as predictive booking analytics, personalized stay recommendations, and proactive pricing management are added and deployed.
